Privacy Policy

Last Updated: 03/17/2026

Shiloh Israel Children’s Fund: Association of Canada (Registration #835431438RR0001) (“the Fund,” “we,” “us,” or “our”) is a registered Canadian charitable organization committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. What Information Do We Collect?

We collect personal information when you:

  • Make a donation through our website
  • Sign up for our newsletter or email updates
  • Fill out forms on our website (contact us, information requests)
  • Browse our website (technical information through cookies)

The information collected may include:

  • Personal identifiers: Name, email address, phone number, mailing address
  • Donation information: Donation amounts, dates, designation preferences
  • Payment information: Credit card details, PayPal information (processed securely through our payment processors – we do not store complete credit card numbers)
  • Technical information: IP address, browser type, device information, pages visited, time spent on site

2. Legal Basis and Purpose for Using Your Information

We process your information for the following purposes:

  • Processing donations and issuing official donation receipts (Canada Revenue Agency compliance)
  • Sending updates about our work (only with your consent)
  • Responding to inquiries and requests
  • Improving our website and services
  • Donor stewardship and relationship management
  • Promoting our projects and initiatives
  • Complying with legal obligations

Important: We may send you information about joint projects with partner organizations, but we will never share your contact information with those organizations without your explicit consent.

3. How Long Do We Keep Your Information?

  • Donation records and tax receipts: 7 years (CRA requirement)
  • Newsletter subscribers: Until you unsubscribe
  • Contact form submissions and general correspondence: 2-3 years
  • Cookies and technical data: Up to 26 months
  • Donor relationship data: Duration of active donor relationship plus 7 years

4. How We Protect Your Information

The Fund uses industry-standard security measures to protect your information:

  • Secure servers and SSL/TLS encryption for data transmission
  • Payment processing through PCI-DSS compliant processors
  • Limited access to personal information (authorized personnel only)
  • Regular security audits and backups
  • Secure donor database management

5. Sharing Information with Third Parties

We do not sell, rent, or trade your personal information to any third party.

We share information only with trusted service providers who help us operate our organization. These include:

  • Payment processors – We use Stripe and PayPal to securely process donations
  • Email service providers – to send newsletters and updates (only to those who opt in)
  • Donor management platforms – to maintain donor records and relationships
  • Website hosting providers – to host and maintain our website
  • Analytics and advertising services – to understand website usage and reach supporters (e.g., Meta/Facebook advertising)

All service providers are contractually required to:

  • Keep your information confidential
  • Use it only for the specific services they provide to us
  • Maintain appropriate security measures
  • Comply with applicable privacy laws

Data Transfers: Some of our service providers may store data on servers located outside Canada. We ensure all such transfers comply with PIPEDA and applicable provincial privacy laws and are protected by appropriate safeguards.

Links to Service Provider Privacy Policies: If you would like to review the privacy policies of our service providers, please contact us at officeCA@israelchildren.org and we will provide you with this information.

Donor List Policy: Shiloh Israel Children’s Fund does not rent, sell, give away, or trade its donor lists or any information contained on those lists. Donor information is used by Shiloh Israel Children’s Fund for charitable purposes only as described in this Privacy Policy, and will not be used by any entity outside of Shiloh Israel Children’s Fund. To review your personal information or request changes, please contact Donor Services at 561-277-2736 or officeCA@israelchildren.org.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic.

Types of Cookies We Use:

Essential Cookies (Cannot be disabled)

  • Required for website functionality
  • Enable donation processing and form submissions
  • Maintain security and prevent fraud

Analytics Cookies (Can be disabled via cookie settings)

  • Track website usage and visitor behavior
  • Help us improve website performance
  • Collect anonymous statistical data

Marketing Cookies (Can be disabled via cookie settings)

  • Meta Pixel – tracks conversions and enables targeted advertising
  • Measure effectiveness of our campaigns
  • Show relevant content to supporters

Managing Your Cookie Preferences: You can manage your cookie preferences through the cookie banner that appears on your first visit, or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

7. Email Communications and Newsletter

If you subscribe to our newsletter, you will receive:

  • Updates about our programs and impact
  • Stories from the field
  • Opportunities to support specific projects
  • Invitations to events

Unsubscribe: You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly at officeCA@israelchildren.org.

Note: Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your donations (receipts, thank-you messages) as required by law.

Text Message Communications

By providing your phone number, you agree to receive donation-related text messages from Shiloh Israel Children’s Fund at the mobile number provided. Message frequency may vary based on your interactions, upcoming events, or important notices from Shiloh Israel Children’s Fund. Message and data rates may apply.

Opt-Out: Reply STOP to any message at any time to opt out of text messages.
Help: Reply HELP to any message or contact us at officeCA@israelchildren.org.

Text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

8. Your Privacy Rights

Under PIPEDA and applicable provincial privacy laws, you have the following rights:

Access

  • Know what personal information we have about you
  • Receive a copy of your information

Correction

  • Update or correct inaccurate information

Withdrawal of Consent

  • Withdraw consent for certain uses of your information (subject to legal and contractual restrictions)
  • Unsubscribe from marketing emails

Deletion

  • Request deletion of your information (except where we’re required by law to retain it, such as donation records for CRA purposes)

Portability

  • Request your information in a structured, commonly used format (where technically feasible)

Opt-Out Rights

  • Opt out of targeted advertising
  • Note: We do not sell personal information

Accountability

  • Receive an account of third parties to whom we have disclosed your personal information

To Exercise Your Rights: Contact us at officeCA@israelchildren.org or 1-403-477-1522.

Response Time: We will respond to your request within 30 days (or as required by applicable law).

If you are not satisfied with how we handle your privacy request, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

9. Children’s Privacy

The Fund does not knowingly collect personal information from children under 13 years of age. Our website and services are directed to adults. If we learn that we have collected information from a child under 13 without parental consent, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at officeCA@israelchildren.org.

10. Do Not Track Signals

Some browsers have a “Do Not Track” (DNT) feature. Our website does not currently respond to DNT signals. However, you can control cookies and tracking through your browser settings and our cookie preference center.

11. Third-Party Links

Our website may contain links to third-party websites (including our partner organizations). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the Office of the Privacy Commissioner of Canada in accordance with applicable Canadian privacy laws, typically as soon as feasible.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Material changes will be posted on our website with an updated “Last Updated” date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

For significant changes affecting your rights, we will provide additional notice via email to our newsletter subscribers.

14. Contact Us

For questions, concerns, or to exercise your privacy rights:

Email: officeCA@israelchildren.org
Phone: 1-403-477-1522
Mail: Shiloh Israel Children’s Fund: Association of Canada
P.O. Box 54117 RPO Lawrence Plaza
Toronto, ON M6A 3B7
Canada


Shiloh Israel Children’s Fund is a registered charitable organization in Canada # 835431438RR0001.

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